Some real doosies from Various Tech Unsupport Lines
The customer disservice people that really drive me nuts are the first-levels that believe they are NEVER wrong.
If you say there's an IP routing problem, they may say "how do you know there's a problem with our ippp(rhymes with pip)?"
"We don't support SMTP or POP3. You have to use Outlook.."
"You must remove your firewall and router so we can troubleshoot."
"It's irrelevant that you can ping the access router. It must be your modem. Go to the local office and exchange it."
"I'm sure the problem will be resolved, so there's no reason to give you a trouble ticket"
"b'gop? bajop? We don't support bee-gee-pee in our network."
"access router? We just have Windows servers."
More to come....